At Tee Taur, we strive to ensure your complete satisfaction with every purchase.
If you are not entirely satisfied with your purchase, we’re here to help.
Please review our return and refund policy below:
We will accept the exchange request within 7 days of delivering your order.
The returned items should be unwashed and unused. Please keep the product intact as they need to be returned in their original packaging with the tags. We request you to send us only the items that are to be replaced.
Steps to be followed for exchanging the product:
1) Email us mentioning the reason for exchange and new size in case of replacement at teetaur@gmail.com
2) Our team will contact you within 24 working hours.
3) Once we receive the product(s) and a quality check is done, we will proceed with the exchange.
4) Tracking details of the exchanged item will be sent to you in sms and your email within 4 workings days
Non-Returnable Items
The following items are generally non-returnable:
Personalized or customized items
Items not in their original condition, damaged, or missing tags
Items beyond the designated return period
Refund Policy
Prepaid Orders: The refund for the prepaid order will be processed within 7 working days after receiving your order at the warehouse and Quality Check of the product(s). The Refund Amount will be reflected in the respective payment mode.
Note: If you’ve placed a prepaid order using a Coupon, the Value of the Coupon Code will be refunded through a Coupon and the remaining amount will be paid through your original payment mode.
For COD Orders: Update your bank details in our account section and after our team has confirmed the details, the refund will be initiated within 3-4 working days, excluding, bank holidays.
Cancellation Policy
Once the order is placed, it cannot be cancelled. However, if the product(s) is found to be wrong/damaged, you can raise a return request within 7 days of order delivery.
Things To Consider
The customers are requested to check the size guide before placing the order.
The color of the product(s) may vary as per the customer’s screen resolution.
Please provide your WhatsApp registered number for timely updates and a better shopping experience.
If the customer receives a torn parcel/unrelated product(s)/empty parcel, they are requested to raise a query within 48 hours of delivery. For a safer side, we suggest our customers to create an unboxing video of the parcel too.